Image Capture is a pre-installed utility on Mac to help you transfer photos and videos from a camera, iPhone, iPad or other external devices. Many iPhone users rely on Image Capture to back up and transfer photos from iPhone to Mac. However, this utility does not always work fine. According to a recent survey, some users reported that they have encountered the issue that Image Capture is not working. That is why we share this guide, aiming to help you fix this problem quickly.

PixInsight: Advanced Image Processing. PixInsight is a modular, open- architecture, portable image processing platform. CloudMakers AstroImager: A powerful, but easy to use image capture application for the astrophotography. CloudMakers AstroDSLR: A digital camera tethering and remote capture application specialized for astrophotography. Luckily, Image Capture allows you to bypass the Photos app when transferring images to your Mac. Plug in your camera, iPhone, camcorder, etc., into your Mac and run the Image Capture app. From there, the simple interface allows you to dictate where on your Mac the files should be sent, such as the Photos app or directly to your email.

1. Of course, you can select the desired photos and click the Export to Mac option to fix Image Capture not working. If you want to transfer the photos as JPEG, you can also choose the Toolbox menu and add the LIVE Photos to the folder via the Add file(s) from device button, you can convert HEIC to JPEG directly before transferring the files.
2. Image Capture (Mac) Close out of the Neat software entirely (go to Neat - Quit Neat). Click on the Spotlight icon (the magnifying glass at the top right of your screen) type Image Capture and hit Enter to launch. Once Image Capture launches, select the Neat scanner from Devices on the left side of the window.
3. If updating the preference file did not work, reinstall it using macOS Recovery and reinstall macOS or OSX. Other Options for Screen Capture on macOS and OS X If you just plain don’t want to use Grab, try using your keyboard commands.

Part 1: Why Image Capture Is Not Working

Although a lot of factors can lead to Image Capture not working, the most common include:

1. Although a lot of factors can lead to Image Capture not working, the most common include:

2. Poor connection. The utility works through a USB cable. If something is wrong on the connection, Image Capture won’t work at all.

3. Conflicted settings. There are many utilities on Mac, like iCloud, iTunes, and more. They may be conflicted with Image Capture.

4. Misconfiguration. The configuration of Image Capture is stored in Preferences files. Incorrect settings may be responsible for the problem.

Part 2: 5 Solutions to Fix Image Capture Not Working

Solution 1: Check Connection

When Image Capture is not showing all photos, the first thing you should do is to check the UBS connection. Unplug your iPhone and connect it to your Mac again. Moreover, you can use another USB cable to test the connection.

Solution 2: Update Software

If Image Capture is not working, it may be the time to update your software.

Step 1 Go to the Apple menu, choose System Preferences and click Software Update button.

Step 2 If there is an update available, click on the Update Now button to get the latest software.

Step 3 After update, your system as well as built-in apps are up to date, including Image Capture. Now, you can try Image Capture and it should work normally.

Solution 3: Re-trust iPhone

iTunes provides universal authentication for iPhone on Mac. So, you need to re-trust iPhone in iTunes if Image Capture is not working.

Step 1 Launch iTunes and connect your iPhone to Mac via a Lightning cable.

Step 2 Power on your iPhone and tap Trust when prompted.

Step 3 Run Image Capture app on Mac and it should detect your iPhone and photos as usual.

Solution 4: Disable iCloud Photo Library

If iCloud Photo Library and Optimize Storage are enabled, your photos will go to iCloud but not on your iPhone. In such case, Image Capture won’t show photos. The solution is simple, disabling them.

Step 1 Open the Settings app on iPhone, tap on your name, and go to Photos.

Reinstall Image Capture Mac

Step 2 Toggle off iCloud Photo Library. Then Optimize iPhone Storage option will be disable automatically. If prompted, choose Download Photos & Videos.

Step 3 Connect your iPhone and run Image Capture. Your photos should show up.

Here you may like: How to Delete Duplicate iPhoto Library Photos in One Click

Solution 5: Delete Preferences Files

As mentioned previously, improper setting is another important cause that Image Capture is not working. Fortunately, you can delete them quickly.

Step 1 Run Finder from your Applications folder, and go to /Library/Preferences/directory.

Step 2 Then move the files related to Image Capture to your desktop.

Step 3 Restart your Mac, connect your iPhone, and run Image Capture. You will see all your photos.

Here you may like: How to Fix iPhone Photos Not Showing up in iPhoto/Photos on Mac

Part 3: Best Alternative to Image Capture

Sometimes, Image Capture just stops working for unknown reasons. Or you have tried the common solutions above, but the problem persists. In such cases, you’d better look for an alternative to Image Capture, such as Apeaksoft iPhone Transfer, to transfer your photos from iPhone to computer.

Detect photos and videos on iPhone automatically.

Transfer albums to computer in batch.

Support both Camera Roll and Photo Library.

Use hardware acceleration to improve the performance.

How to Transfer Photos When Image Capture Not Working

Step 1 Connect iPhone to computer

Launch the best alternative to Image Capture after you install it on PC. There is another version for Mac. Connect your iPhone to computer with a USB cable, and a few seconds later, iPhone scanning will finish.

Step 2 Preview photos on iPhone

Go to the Photos tab from the left hand column, and you will be presented all albums and photos on your iPhone on the right side.

Step 3 Transfer photos to computer

Now, you have two options to transfer photos to computer when Image Capture is not working. First, select the desired photos and click the PC icon on the top ribbon. To transfer an album, right click on the album title and select Export to PC.

Part 4: FAQs about Image Capture Not Working

How do I enable Image Capture on my Mac?

You have three ways to enable Image Capture on Mac:
Go to Applications folder in Finder app, look for the Image Capture icon, and open it.
Click the magnifying glass icon at the right of the menu bar, type Image Capture and enable it in the search result.
Open Launch Pad in the Dock, open Other folder and enable Image Capture.

How to use Image Capture on Mac?

1. Connect your device to computer.
2. Open Image Capture, select the device under Devices or Shared list.
3. Click Import To and choose where to save the images. Then click Import or Import All button to transfer photos to Mac.

How to download photos from iCloud?

Visit iCloud website in a browser, and sign in your account.
Then, Choose Photos on the home page, select the photos, and click download icon.

Conclusion

This article has told you how to fix the problem that Image Capture is not working on Mac. As a photo and video transfer utility, Image Capture can help you move media files from external devices to your Mac computer. However, it has bugs and is not perfect. That is why you should master an alternative solution, such as Apeaksoft iPhone Transfer. More questions? Please leave a message below.

To transfer photos from your iPhone to a MacBook, Image Capture is the built-in app to import photos from various devices to your MacBook. What should you do if Image Capture not working or recognizing iPhone? Of course, you can simply take advantage the professional alternative to transfer the photos and media files. Here are 7 more solutions you can follow to fix Image Capture not showing all photos. Just learn more details about the process and choose the desired one accordingly.

Reinstall Image Capture For Mac Os

Guide List

1. The Ultimate Solution to Fix Image Capture Not Showing Photos

If you simply need to transfer the photos, unable to update the latest Mac, or cannot fix Image Capture app not working on Mac, FoneTrans for iOS is the ultimate solution to transfer photos and videos between your iPhone and a MacBook. Moreover, you can convert HEIC files to JPEG directly when you transfer the files.

1. Transfer photos, videos, messages and more between iPhone and Mac.
2. Convert HEIC photos from iPhone to JPEG when transferring the photos.
3. Manage the photos, such as view, delete, transfer, backup, convert, etc.
4. Locate the desired photos with live photos, location, types and more.

FoneTrans for iOS

With FoneTrans for iOS, you will enjoy freedom to transfer your data from iPhone to computer. You can not only transfer iPhone text messages to computer, but also photos, videos and contacts can be moved to PC easily.

• Transfer photos, videos, contacts, WhatsApp, and more data with ease.
• Preview data before transferring.
• iPhone, iPad and iPod touch are available.

Download and install Image Capture alternative, launch the program on your computer. Connect your iPhone to the MacBook with the original USB cable. It will recognize the iPhone and enables you to transfer the photos as desired.

Go to Photos menu on the left column to locate the photos folder you want to transfer, such as Panorama, Selfies and more. Of course, you can select the desired photos and click the Export to Mac option to fix Image Capture not working.

If you want to transfer the photos as JPEG, you can also choose the Toolbox menu and add the LIVE Photos to the folder via the Add file(s) from device button, you can convert HEIC to JPEG directly before transferring the files between devices.

FoneTrans for iOS

With FoneTrans for iOS, you will enjoy freedom to transfer your data from iPhone to computer. You can not only transfer iPhone text messages to computer, but also photos, videos and contacts can be moved to PC easily.

• Transfer photos, videos, contacts, WhatsApp, and more data with ease.
• Preview data before transferring.
• iPhone, iPad and iPod touch are available.

2. 4 Frequently Used Solutions to Fix Image Capture Not Working

Solution 1: Update Mac System

When you import HEIC and HEVC files from an iPhone XR to your MacBook, or the macOS is not compatible with the iOS version of your iPhone, you need to update the MacBook to macOS 10.12 or above to fix the Image Capture not working instead.

Go to the Apple menu and choose the System Preferences option. Select the Software Update option to check the updates for the MacBook operating system.

When there is an update, you can click the Update Now button to install the latest operating system. Just click the More Info option to check and install the details.

Once you have updated to the latest macOS, all the apps will also be updated to the latest version, such as Photos, iTunes, Books, Messages and more to fix Image Capture not working.

Solution 2: Delete the Image Capture Preferences Files

If there is any mistake in configuration, Image Capture might not able to recognize the connected iPhone. Just reset the preferences files of Image Capture to fix Image Capture not working, or photos not showing up with the following process.

Go to your MacBook and open a Finder window. Head to the following /Library/Preferences/directory path, you can open the directory to locate the preferences files.

Find files related to Image Capture and move them to your desktop. Make sure you move and not copy them to your desktop. It will reset the preferences of the Image Capture on your MacBook.

After that, you can restart your MacBook and connect your iPhone to a MacBook. Then you can transfer the photos from iPhone to your Mac via Image Capture app.

Solution 3: Enable My Photo Stream on Your iPhone

Enable My Photo Stream on your iPhone is another efficient method to fix Image Capture not working. Once you have enabled the feature, it will sync the photos to your iPhone, you can transfer the photos between the devices via the Image Capture app.

Launch the Settings on your iPhone and tap on the Photos option. On the screen that follows, you can locate the Upload to My Photo Stream option in Photos.

Enable the option by turning its toggle to the ON position. Make sure you can sync the photos between the devices when you want to transfer the photos as desired.

After that, you can connect your iPhone to the MacBook, the Image Capture will recognize the iPhone and fix the related problems for Image Capture not working.

Solution 4: Disable Your iCloud Photo Library

When you enabled both the iCloud Photo Library and the Optimize Storage features, your photos are set to save on iCloud instead of your iPhone. If Image Capture not showing all photos, you can disable both features on your iPhone according to your requirements.

Go to Settings app on your iPhone. Scroll down to select the Photos & Camera option. Just toggle off and disable the switch next to the iCloud Photo Library option.

Reinstall Mac Os Broken System

Once you have disabled the iCloud Photo Library, the Optimize Storage feature will be disabled as well. Then make sure the photos are downloaded to your iPhone.

After that, connect your iPhone to a MacBook again. Check whether the Image Capture can show all the photos and transfer the files to your MacBook as desired.

3. FAQs about 3 Solutions to Image CaptureCore Error

1. How to Fix Image Capture Error 9912?

If Image Capture is not working with an error message 9912, it is related to the USB connection between your iPhone and the MacBook. Just have another check for the USB cable or change for another original USB cable to find whether it works.

2. How to Fix Image Capture Error 9937?

As for Image Capture Error 9937, which is the result of incompatible file format between iPhone and Mac, such as the HEVC and HEIC. Just go to the Settings app on your iPhone, choose the Formats option from the Camera menu, and then select the Most Compatible option instead of the High Efficiency option to get rid of Image Capture not showing photos.

3. How to Fix Image Capture Error 9934?

How To Reinstall Mac Mini

Image Capture error 9934 is a certain permission issue on a Mac, you can simply get around the issue to check the permissions of the folder you are trying to import your photos. Right click the folder and select the Get Info option to make sure the Read & Write Privilege is enabled.

Conclusion

When you are not able to import the photos from an iPhone to your Mac, you can learn more about the 8 most efficient methods to fix Image Capture not working problems. Just learn more about the troubleshooting and select a desired one accordingly. If you cannot locate the problem, you can choose FoneTrans for iOS instead.

FoneTrans for iOS

With FoneTrans for iOS, you will enjoy freedom to transfer your data from iPhone to computer. You can not only transfer iPhone text messages to computer, but also photos, videos and contacts can be moved to PC easily.

• Transfer photos, videos, contacts, WhatsApp, and more data with ease.
• Preview data before transferring.
• iPhone, iPad and iPod touch are available.

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