• NetScaler Gateway
• Receiver for Android
• Receiver for Linux
• Receiver for Mac
• Receiver for Windows

Symptoms or Error

Users may receive the following error when launching an application with Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Android 3.12.2, Receiver for Linux 13.6 and newer:
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Contact your help desk for assistance.

Troubleshooting Citrix Receiver On Mac

Receiver for Mac

Receiver for Android

Solution

Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.

This issue may be caused by an out-of-date intermediate certificate installed at NetScaler Gateway. This does not mean that the CA certificates currently being used is expired but the CA has since released newer versions of that certificate.

Verify the certificate bindings at the NetScaler Gateway to resolve this issue.

To confirm this, visit the NetScaler Gateway website using a web browser, and examine the certificate chain in the web browser. You may wish to cross-check this by repeating with more than one web browser (such as with Google Chrome and Mozilla Firefox). Then, compare all the certificates in the browser's certificate chain with the certificate chain at NetScaler Gateway.

Note: Compare all the serial numbers in the certificates and not just the Subject Name. If there are any mismatches in intermediate certificates, this is a possible cause.

For more information about installing and linking an intermediate certificate with Primary CA on a NetScaler Gateway appliance, refer to CTX114146.

Problem Cause

Citrix Receiver Download

The Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Linux 13.6 and newer versions are going to validate the root certificates even if it trusts the intermediate, which is not the case with the browsers. If the browser trusts the intermediate, it trusts the server certificate, without going down to the root certificate and will display the newer version of the root from its certificate store and not the actual root certificate sent by the server or NetScaler Gateway.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message.

Additional Resources

• CTX221453 - Citrix Receiver - SSL Error when connecting via NetScaler

• Citrix Documentation - Receiver for Mac, Receiver for Android

• CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on NetScaler Gateway

Citrix Receiver is a tool that can be installed on your Mac and allows you to connect to Citrix virtualization tools such as XenDesktop. It has now been superseded by Citrix Workspace. If you don’t need Citrix Receiver on your Mac anymore, you can safely delete it. The internet doesn’t provide enough information on how to uninstall Citrix Receiver from your Mac. So we decided to share our instructions to help you easily remove Citrix Receiver. Here, we’ll show you how to do just that.

What is Citrix Receiver?

It’s the local component of the Citrix suite of tools that allows you to run virtual desktops on your computer. With Citrix Receiver you can get remote desktop access to a certain server. It’s a useful way of running, say, Windows, without actually installing Windows, using Boot Camp or virtualization tools like Parallels Desktop and VMWare fusion.

Everything you do in Citrix Desktop is done on a server and so no files you create or add are saved on your Mac. This means you can log into your Citrix Workspace from any computer and use the same applications and files.

Do you need Citrix Receiver on your Mac?

Some companies require their employees to use Citrix Receiver to make sure the connection between the servers and computers is secure. If you want to connect to remote servers for personal purposes, you may also find Citrix Receiver useful. But, if you have had Citrix Receiver on your Mac for years and haven’t used it, you probably don’t need it. So, it’s better to uninstall the tool to avoid its files cluttering your Mac

Before we start walking through the manual process of uninstalling Citrix Receiver, we would like to introduce a much easier way. CleanMyMac X’s Uninstaller utility can help you uninstall almost any app, including Citrix Receiver, with just a couple of clicks. The advantage of using CleanMyMac X, rather than the manual method below is that it’s quicker, it removes all the associated files automatically, and you can uninstall multiple apps at the same time.

How to uninstall Citrix Receiver (or Citrix Workspace) from your Mac

1. Navigate to your Downloads folder and locate the installer package you downloaded when you first installed Citrix Receiver. If you no longer have it, you can download it again from the Citrix website.
2. Double-click the package to extract it and mount the dmg file.
3. Open the disk image and look for the uninstaller file. Double-click it to launch it.
4. Follow the on-screen instructions.
5. When you’re done, reboot your Mac.

Citrix Receiver For Mac 10.11.6

In addition to running the uninstaller, Citrix advises that you may also need to manually remove some files. Here’s how to do that.

1. Go to your Applications folder and check if Citrix Receiver.app is still there. If so, drag it to the Trash.
2. In the Finder, click on the Go menu and choose Go to Folder.
3. Type /Library in the box.
4. Look for the following files and drag them to the Trash

/Internet plug-ins/CitrixICAClientPlugIn.plugin

/LaunchAgents/com.citrix.AuthManager_Mac.plist

/LaunchAgents/com.citrix.ServiceRecords.plist

You’ll notice from the list above that some of the files you need to remove manually are Launch Agents. These are files that launch when you start up your Mac and enable some of the functions of the application. Lots of apps and services install launch agents and they can sometimes cause problems on your Mac or just clutter your startup drive. There may as well be leftover launch agents of the applications you have previously installed and then removed. Citrix Receiver also has launch agents that may be left on your Mac even after you delete the tool. CleanMyMac has a special tool for identifying and removing launch agents.



5. Go back to the Go menu and this time, type /Users/Shared in the box. Find the /Citrix/Receiver Integration folder and drag it to the Trash.
6. Now, navigate to /Library from the Go menu and locate the following files, then drag them to the Trash.

/Internet plug-ins/CitrixICAClientPlugIn.plugin

/Application Support/Citrix Receiver

CitrixID

Config

Module

/Preferences/com.citrix.receiver.nomas.plist

/Preferences/com.citrix.receiver.nomas.plist.lockfile

/Preferences/com.citrix.ReceiverFTU.AccountRecords.plist

/Preferences/com.citrix.ReceiverFTU.AccountRecords.plist.lockfile

7. Go to /Applications and drag any applications you added previously in Citrix Receiver to the Trash.
8. Finally, go to /private/var/db/recipients and drag these two files to the Trash:

com.citrix.ICAClient.bom

com.citrix.ICAClient.plist

9. Empty the Trash.

The Citrix Receiver For Macbook Pro

We’re not done yet. One of Citrix’s most important features is Follow Me, a cloud data tool that allows you to log in on different devices and use the same workspace, with all your files intact as you left them last time you logged in. When you uninstall Citrix Receiver, you may also have to manually uninstall Follow Me data on your Mac.

The Citrix Receiver For Macbook

How to remove Follow Me data from your Mac

1. In the Go menu in the Finder, type /Applications/Citrix/FollowMeData to access the hidden folder. Drag the files inside it to the Trash.
2. Next, drag these installation information files to the Trash.

/private/var/db/receipts/com.citrix.ShareFile.installer.plist

/private/var/db/receipts/com.citrix.ShareFile.installer.bom

3. Go to /ShareFile and delete the files in the folder
4. Finally, navigate to /private/var/db/receipts and get rid of these two files

com.citrix.ShareFile.installer.plist

com.citrix.ShareFile.installer.bom

5. Empty the Trash.

Once you’ve done all of that, you should have removed all the files associated with Citrix Receiver. That’s quite a few steps.

If you’d rather do it the easy way, using CleanMyMac X, here’s how you do it.

• Download, install, and launch CleanMyMac X.
• Choose the Uninstaller tool in the sidebar.
• Locate Citrix Receiver in the list of apps in the main window.
• Check the box next to it.
• Press Uninstall.

Download Citrix For Mac

That’s it! Citrix Receiver will now be uninstalled and all its associated files removed from your Mac.

Citrix Receiver is a popular tool for running virtual desktops on a Mac. However, it has now been superseded by Citrix Workspace. That’s one reason you might want to uninstall Receiver. You can do that manually, but as you can see above it’s a long process involving lots of files. CleanMyMac X can help you optimize the process and make sure there is no leftover data on your Mac.